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Each client must take out adequate travel insurance to take part in a tour organised by us. This is a condition of your contract of travel with us. It is entirely the Clients responsibility to arrange their own comprehensive insurance. Morocco Premium Adventures reserves the right to request a copy of their insurance policy and/or a receipt showing payment of the premium. Evidence of such insurances must be given to your Morocco Premium Adventures guide on request on day one of your trip. The insurance cover offered by credit card companies or reciprocal medical cover agreements is often not comprehensive.
A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident before or during the holiday and loss of holiday monies through cancellation and curtailment of the holiday for insurable reasons, as well as any additional coverage per your personal needs and preferences.
You must be satisfied that your insurance fully covers all your requirements including pre-existing medical conditions, injury, repatriation, evacuation expenses, curtailment and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the passenger. Morocco Premium Adventures will not accept responsibility for, and in no event shall be liable for, loss or damage of valuables or other articles left at public spaces or facilities used by Morocco Premium Adventures such as hotels, vessels, expedition vehicles, or any other mode of transportation. Losses due to ordinary wear and tear or acts of God are not reimbursable.
Clients should ensure that there are no exclusion clauses limiting protection for the type of activities they will be undertaking during their tour. Clients are solely responsible for covering any belongings or valuables taken on tour.
We reserve the right to cancel the booking, without any liability for refunds, of any customer who cannot show they have purchased suitable travel insurance under this clause. Furthermore, if you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
Payment of your trip will need to be made by bank deposit in the following percentages as stated in the reservation invoice:
– 25% payment required at the time of booking – this is the non-refundable deposit.
– 25% of the total cost is due two months prior to arrival.
– The final balance is due on arrival.
We accept the following payment methods:
– Credit card (American Express, VISA)
– Bank transfer
– PayPal
– Cash
Excluded and are made at your discretion
Excluded
Excluded
Morocco Premium Adventures reserves the right to cancel a tour in any circumstances but will not cancel a tour less than 42 days before departure except for Force Majeure, and in the event the client fails to make payment. Morocco Premium Adventures will, upon cancellation by Morocco Premium Adventures, return all monies paid or offer an alternative tour of comparable standard (we do not cover the flight ticket, travel insurance or any other item not related to the tour operator). No compensation will be paid to the client if cancellation is because of Force Majeure or failure to pay the cost of the trip in time.
We do not accept liability for any loss, damage, or expense resulting from war or terrorist activities threatened or actual, riot or civil unrest, industrial action threatened or actual, weather conditions, fire, flood, drought, closures, unforeseen alterations to public transport schedules, rescheduling of aircraft or boats, epidemic or outbreaks of illness or any other event outside our control which either delays or extends or reduces the trip, causes cancellation, or compels a change in the trip arrangements before or after departure (“Force Majeure”).
It may be necessary, sometimes at short notice, to make itinerary changes due to weather, traffic or road conditions. Regrettably, vehicles do occasionally break down or suffer mechanical or technical problems.
The tour price and the local payment do not include:
Flights, visas, insurance, extra meals and drinks, items of personal nature, entrance fees, tips, & fuel supplements, departure taxes, optional activities and all the other services not stated in the ‘Inclusions’ section.
In the event of dissatisfaction with any service provided by Morocco Premium Adventures, you must report it immediately to the Trip Leader so that action can be taken to remedy the problem. Failure to notify the Trip Leader of any problem immediately may prejudice Morocco Premium Adventures and may result in your ability to claim compensation from us being extinguished or reduced. Any complaint made to Morocco Premium Adventures following the conclusion of the trip should be made in writing within 28 days of completion of the trip. If you do not notify us in writing within 24 days, Morocco Premium Adventures ability to investigate the complaint may be prejudiced and may extinguish your claim.
If you have any medical problems or disability which may affect your stay you should contact us before booking, giving full details. We will advise you if your selected program is unable to accommodate your particular needs adequately. Also, you can specify what special requirements you might need.
The majority of hotels check-in guests after midday. Arriving earlier may result in not having your room ready. It is essential to inform us if you plan to arrive earlier so that the hotel can be informed. Arriving very late at night or early in the morning will result in an extra night’s charge, for example:
Arrival Date: Feb 10th, 2021
Departure Date: Feb 12th, 2021
Arrival Time: 02:00 AM
No. of Room Nights: 3 (since we have to reserve the room on the 9th to guarantee that your room is ready upon check-in, otherwise you will have to wait until after midday)
Please provide us with the following information upon confirmation:
• Travellers information including names, birth date, nationality etc
• Number of guests, number of hotel rooms, and specify details
(such as single/twin/double rooms, smoking/non-smoking etc)
• Passport details of travellers (passport number/ issue date/expiration date and place of issue)
• Estimated arrival and departure time
• Meal plan (B&B, HB, or FB)
• Other special requests (if any)
We ask you to kindly re-confirm one month before your arrival
– 25 % non-refundable deposit will be made at the time of booking
– 30 days prior to arrival: 25 % of total bill will be charged
– 14 days prior to arrival: 50% of total bill will be charged
– No show: 100% of total bill will be charged
– No refund will be made for any accommodation, transportation, sightseeing, meals or service not utilised by any person after the tour has begun.